Required FCC Disclosures

Date Last Modified: July 20, 2021

Please read through it carefully.

FCC Disclosures

The Federal Communications Commission (“FCC”) requires that Prime Connect and other providers of broadband Internet access services disclose certain information regarding those Internet services. We believe that all of the information required for disclosure under the FCC’s rules is found in the various policies and documents listed and linked on our website. To assist you in finding the information you’re looking for, we highlighted a few pieces of information that the FCC specifically calls for in the sections below.

NETWORK MANAGEMENT PRACTICES

1. Blocking. Prime Connect does not prevent, other than for reasonable network management, end user access to lawful content, applications, services, or non-harmful devices.
2. Throttling. Prime Connect does not, other than for reasonable network management, degrade or impair access to lawful internet traffic on the basis of content, application, service, user or use of a non-harmful device.
3. Affiliated Prioritization. Prime Connect does not prioritize or favor any traffic over other traffic, nor does it reserve bandwidth for any traffic. Prime Connect uses industry standard peering and CDN practices which optimize connectivity for its customers to provide the best network experience. All internet traffic is treated equally across our network.
4. Paid Prioritization. Prime Connect is not paid to prioritize or favor any traffic over other traffic, nor does it reserve bandwidth for any traffic in exchange for any type of consideration. Prime Connect uses industry standard peering and CDN practices which optimize connectivity for its customers to provide the best network experience. All Internet traffic is treated equally across our network.
5. Congestion Management. Prime Connect uses reasonable network management practices that are consistent with industry standards to manage congestion in its fiber network.
6. Device Attachment Rules. Prime Connect requires devices to be compatible with IPv4, IPv6, and its Wi-Fi. Prime Connect limits the number of devices that can be attached but, generally, not the type of device.
7. Security. Prime Connect employs a number of practices to help prevent unwanted communications, such as spam, and protects the security of Prime Connect’s customers and network. Traffic volume and flows are monitored to manage capacity, detect malicious activity (i.e., DDoS or malware), and maintain regulatory compliance. Devices may be blocked if they are found to be participating in a DDoS attack or contain malware.

PERFORMANCE CHARACTERISTICS

Prime Connect provides a summary of its Internet service performance, containing information about speed and security, as well as other related topics. Prime Connect’s network allows for speeds up to 10,000 mbps (10 GIG) depending on the price and package you desire. Internet speed tests can be run from a browser or with help from support.

COMMERCIAL TERMS

1. Pricing and other fees. Prime Connect provides complimentary standard installation for its fiber products. Prime Connect’s Internet service may be subject to promotional rates. Additional fees, such as for non- standard installation and equipment charges, may apply. For information about pricing and fees for Prime Connect’s various fiber Internet tiers of service, please visit the FAQs page.
2. Privacy Policies. Prime Connect’s privacy policies regarding our collection, use, and disclosure of your personal information are explained in our Privacy Policy.
3. Redress Options. If you have any questions about these disclosures, cannot find what you are looking for, or have any other concerns about Prime Connect internet services, please email Prime Connect at primeconnectservices0@gmail.com, call +1 888-322-3140 or +1 203-435-7724, or submit your question. Prime Connect will review and promptly respond to all submissions.